What they do
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Supervise and coordinate activities of personal service workers.
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| Also called: |
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Adult Family Home Program Manager, Aquatics Supervisor, Bar and Restaurant Manager, Clinical Care Coordinator, Clinical Coordinator, Clinical Services Program Manager, Direct Care Supervisor, Housekeeping Supervisor, Resident Care Supervisor
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Wages
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| Vermont - 2024 |
| Percentile1 | Hourly | Yearly |
| 10% |
$ 20.92 |
$43,520 |
| 25% |
$ 22.60 |
$47,010 |
| Median |
$ 26.91 |
$55,970 |
| 75% |
$ 27.68 |
$57,580 |
| 90% |
$ 30.82 |
$64,100 |
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| Average |
$ 25.89 |
$53,850 |
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Knowledge
| People in this career often know a lot about: |
- Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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- English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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- Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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- Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
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- Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
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Skills
| People in this career often have these skills: |
- Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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- Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
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- Coordination
Adjusting actions in relation to others' actions.
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- Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
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- Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
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Interests
| People in this career often prefer these work environments: |
- Enterprising
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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- Conventional
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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- Social
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
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Work Styles
| People in this career will do well at jobs that need: |
- Self-Control
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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- Concern for Others
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
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- Cooperation
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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- Integrity
Job requires being honest and ethical.
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- Stress Tolerance
Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
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Tasks
| On the job, you would: |
- Train workers in proper operational procedures and functions and explain company policies.
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- Meet with managers or other supervisors to stay informed of changes affecting operations.
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- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
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- Recruit and hire staff members.
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- Resolve customer complaints regarding worker performance or services rendered.
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| Related Occupations
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| Career Video
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Projected Employment
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| First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services* |
| Burlington-South Burlington, VT Metropolitan NECTA |
| 2020 employment |
202 |
| 2030 employment |
250 |
Annual percent change
(compounded) |
2.2% |
Annual projected job openings
(due to change and separations) |
29 |
| * You're seeing information for "First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services" because it includes "First-Line Supervisors of Personal Service Workers" for which projected employment information is not available. |
| More at Occupational Projections |
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Physical Work Activity
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
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- Physical activity is Important
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- Level of activity is Moderate
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| Low |  | High |
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Job Zone
| Medium Preparation Needed |
- Specific Vocational Preparation Range
(6.0 to < 7.0) - A typical worker will require
over 1 year up to and including 2 years
of training to achieve average performance in this occupation.
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| Based on O*Net Job Zones and SVP |
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Education Level
| How much education do most people in this career have? |
| Education level |  | Percent of
U.S. Workers |
Doctoral or professional degree
or post-MA certificate | | 0% |
Master's degree or
post-BA certificate | | 3% |
| Bachelor's degree | | 8% |
| Associate's degree | | 48% |
Certificate or some college,
no degree | | 24% |
High school diploma
or equivalent | | 15% |
| Less than high school diploma | | 3% |
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Abilities
| People in this career often have talent in: |
- Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
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- Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
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- Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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- Speech Clarity
The ability to speak clearly so others can understand you.
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- Speech Recognition
The ability to identify and understand the speech of another person.
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Work Activities
| In general, what you might do: |
- Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
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- Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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- Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
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- Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
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- Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
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| More at O*NET |
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Detailed Work Activities
| What you might do in a day: |
- Explain regulations, policies, or procedures.
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- Maintain knowledge of business operations.
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- Assign duties or work schedules to employees.
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- Perform human resources activities.
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| More at O*NET |
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Other Resources
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- CareerOneStop
resource for job seekers, students, businessess and career professionals
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- O*NET Online
nation's primary source of occupational information
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